YOUR DETAILS     First Name *     Last Name *     Company *     Email Address *     Phone           SALES & SCOPING PROCESS     1. Initially what was the main reason you chose to go with our solution?             Exceptional Very Good Good Satisfactory Needs Improvement     2. How do you rate the overall Sales Process?     3. How do you rate the process to scope your requirements?     4. How do you rate the information provided back to you in the scoping document?     5. How do you rate the handover from the Sales Person to the Projects Team?     6. How do you rate our approach to Account Management?           PROJECTS TEAM AND IMPLEMENTATION       Exceptional Very Good Good Satisfactory Needs Improvement     7. How do you rate our Project Management Skills?     8. How do you rate our Project Methodology?     9. How do you rate the project progress reporting while in implementation?     10. How do you rate the response time to issues raised?     11. If a problem occurred during the implementation process how well do you rate the way it was managed?     12. How do you rate accessibility of the members of the Enprise projects team?             Yes No     13. Do you feel the project was completed in a timely manner?       14. When the implementation was complete do you feel all aspects referred to in the Scoping Document where addressed to your satisfaction?       15. Has the Enprise team met your expectations?       16. Do you feel you received quality service from Enprise?       17. Did you have any custom development?       18. Do you feel this customisation met your required needs?       19. Were you satisfied with the quality of our training?             20. What areas do you feel we did well?     21. What areas do you feel we need to improve on?           TECHNOLOGY FIT AND VALUE FROM INVESTMENT       Extremely Positive Positive No Impact Negative Extremely Negative     22. Rate the overall impact of our solution on your business?           23. What areas of your business has the Software affected the most?     24. What feedback have you received from your staff members re the impact the Software has had on their jobs?             Yes No     25. Has the Solution met your overall expectations?       26. Do you feel you have received value from your investment?       27. Was the outcome of the Solution cost effective?             GENERAL       Yes No     28. Have you signed off the project handover document?               Exceptional Very Good Good Satisfactory Needs Improvement     29. How do you rate the handover between the project staff and our support staff?             Yes No     30. Have you received a Support Agreement?       31. Were you told about the procedures to log issues with our Support Desk?               Exceptional Very Good Good Satisfactory Needs Improvement     32. How do you rate your overall project satisfaction?             Yes No     33. Would you be willing to be a reference site for Enprise in the future?       34. Would you be interested in Enprise doing a case study about your company in the future?             SUPPORT       Exceptional Very Good Good Satisfactory Needs Improvement     35. How do you rate the level of our support services?             Yes No     36. Are you satisfied with our response times?       37. Is our support cost effective?               Exceptional Very Good Good Satisfactory Needs Improvement     38. How do you rate the Professionalism of our Support Staff?     39. How do you rate our Support Staffs Product Knowledge?     40. How do you rate our Support Staffs Technical Knowledge?     41. How do you rate our Support Staffs Business Knowledge?             1 (Poor) 2 3 4 5 (Excellent)     42. What is your overall satisfaction level of the Solution (1-5)?     43. What is your overall satisfaction level with Enprise (1-5)?